Client Guidebook

The staff at Beachside Wellness wants to welcome you to a new way of living. Our program offers innovative treatment modalities to help people recover from their chemical dependency to drugs. At Beachside Emotional Wellness, our goal is to promote a restorative and healing atmosphere that inspires and facilitates total recovery from addiction. Our mission is to engage lasting sobriety and provide addiction recovery support to you and your family. We desire to treat and educate everyone who is ready to break the vicious cycle of addiction. Ensuring that your recovery will take place in a safe and supportive environment under the care of licensed and certified clinicians, our addiction expert staff members have unprecedented experience in the field of drug and alcohol recovery. We know that battling substance use can be overwhelming– we are committed to giving you the most effective addiction recovery program that’s based on your needs and situation. It is our goal to lay a foundation for lasting recovery by treating both the psychological and physical symptoms and effects of addiction.

Beachside Emotional Wellness

We believe that effectiveness is the measure of truth and therefore offer a variety of treatment options to help you recover. This guidebook is designed to help your recovery be as effective as possible by helping you recognize and address the root causes of the addiction. A Beachside Wellness case manager will be reviewing your guidebook assignments and relapse prevention plan during your habitual counseling sessions. The client guide is to be completed and reviewed with your case manager. Successful completion of the Beachside Wellness Program depends on the fulfillment of this guidebook and abiding by its rules to ensure your safety.

At Beachside Wellness, we are looking forward to helping establish a foundation for you to build a life of lasing recovery that is happy, joyous, and free.

New Client

We understand that this is a challenging time for you, which will take some adjustments. For the first week, we work to help you get fully orientated with Beachside Wellness Program and our treatment programs. You must attend both individual and group therapies. After the first week, you will be expected to fully participate in every aspects of treatment.

Phase I

The stage of Phase I will last a minimum of 30 days or longer.

During Phase I you should be focusing on building a relationship with a sobriety sponsor and a network of supportive and sober family and friends.

Before you enter our program, you should be fully acquainted with the Beachside Wellness rules as well as what is expected of you. A good rapport should be established with your case manager and therapists during the preliminary stage at Beachside Wellness. You need to be looking for a sobriety sponsor to begin working your recovery program with them. Let your case manager know when you find someone that is right for the job, or ask counselors for suggestions. You will need to sign a Release of Information. Begin working towards the idea of having at least one family session.

To move from Phase I to Phase II you must have successfully accomplished the following:

Complete Step 1 from “Recovery in My Own Words” and items 1 through 8 on the page before reviewing it with your case manager.

Have a sobriety sponsor.

Have at least one family therapy session.

Avoided relapses.

No disciplinary write-ups.

Follow all the Beachside Wellness Program Rules.

Demonstrate emotional stability and awareness.

After you completed the above requirements, you and your case manager will sit down to discuss your progress, determining if you are ready to move on to Phase II.

Phase II

During Phase II, the goal is to develop life skills for lasting recovery. You will have access to outside resources, and will be expected to conduct a job search, attend school, or volunteer in the community. This phase will last a minimum of 30 days or longer and is integral to providing positive outlets and integrating back into society.

You must attend Beachside Wellness treatment activities and support groups.

Step 2 and 3 from “Recovery in My Own Words” are to be worked on and completed during this stage.

You will have the opportunity to develop a deeper relationship with your sponsor. You are encouraged to see them two times a week.

Every client must be a good example for their peers.

To be eligible to move from Phase II to outpatient treatment, you must have successfully accomplished the following:

Complete steps 1, 2, and 3 from “Recovery in My Own Words” with your case manager.

Complete the recovery foundation of your choice with your sponsor i.e. first three steps.

Successfully complete assignments given to you by your case manager and therapist.

Continuing to avoid relapses.

Participate in the community.

Participate in giving back to the community.

Continue to have your family involved in treatment.

At this time, you and your case manager will sit down and discuss your progress to determine if you are ready for the outpatient program.

Outpatient Program

Welcome to outpatient care, you have done a great job and are now ready for this phase of treatment. This phase will last a minimum of 30 days and will go on no longer than 180 days.

You will need to continue working on your recovery program with your sponsor from your customized treatment plan. Continue going over it with your case manager and sobriety mentor.

You must continue to attend Beachside Wellness educational groups and your individual therapy sessions.

You must be working, attending school, or engaged in another meaningful activity.

Must continue to follow the rules of Beachside Wellness.

Continue to be a good example for your peers.

Continue work with your sobriety mentor.

At this point you will be completely responsible for your own food, transportation, and medical expenses, they are not covered at this level of care.

I hereby acknowledge that I have read and understand the program description of Beachside Emotional Wellness and the requirements that will successfully complete the program.

Beachside Emotional Wellness Rules

All facility rules are designed for your health and safety as well as that of your fellow clients.

Any use or possession of drugs or paraphernalia is strictly prohibited and is grounds for immediate discharge.

Loaning or borrowing money or valuables is strictly prohibited.

Upon request of the employees, every client will submit to drug testing at any given time. Refusal to take the test is considered a positive test, removing the individual from the facility.

Upon request of the employees, every client will submit to drug testing at any given time. Refusal to take the test is considered a positive test, removing the individual from the facility.

Violence threats are prohibited and are grounds for immediate discharge.

Sexual and or intimate involvement between clients is prohibited. This behavior is grounds for immediate discharge. Socialize in common areas only.

Anyone who intentionally damages or destroys property belonging to Beachside Emotional Wellness, the facility, or other clients will be financially responsible for such damage and may be discharged from the facility.

Client must attend all treatment activities, unless in the hospital, if fever over 104, or blood pressure too low or too high as determined by staff.

Anyone who intentionally damages or destroys property belonging to Beachside Emotional Wellness, the facility, or other clients will be financially responsible for such damage and may be discharged from the facility.

Client is to be ready to be picked up by 8:00 am Monday through Friday.

Everyone needs to conduct themselves in an appropriate manner, being respectful and considerate to staff as well as other clients. Name calling and put downs will NOT be tolerated.

No yelling, shouting, or slamming doors or windows is allowed. Cell phone conversations should be limited to client’s private area or the counseling office.

Staff members have the right to enter a client’s area after knocking and identifying themselves at any time.

No pornographic materials or publications designed for sexual arousal including magazines, DVD’s or accessories are permitted on the premises. Any and all such materials found will be confiscated and disposed of promptly.

All medications must be prescribed by a doctor and kept in the offices. Medications are to be turned over to the admitting staff including over the counter medications.

Clients are eligible for use of cell phones, laptops, iPad, computers, and other electronics after 7 days in treatment. However all electronic devices must be checked in to the office manager during clinical hours and returned daily.

All clients must have a sobriety mentor within 14 days of their treatment.

If you have knowledge of anyone not complying with our rules, you must notify a staff member right away. Secrets and gossip threaten your recovery and are destructive to the support and trust between clients. It is healthy to confront your peer in the appropriate setting, such as in a group therapy or in a meeting with staff. If you need help doing so, please speak with your counselor.

Stealing of any kind is not appropriate behavior and will not be tolerated and is grounds for discharge.

All medications must be prescribed by a doctor and must be kept in the office. All medications are to be turned over to the admitting staff including ALL over the counter medications (i.e. Correctol, Benadryl, Advil, aspirin etc.).

All concerns and questions should be taken to a staff member. Any complaints are to be taken to the Program Director.

Clients are responsible for cleaning up after themselves in every area of the facility. This includes cleaning their dishes and picking up clothing.

All outside passes are subject to counselor and the program director’s approval. Clients are required to provide a method of contact client while on a pass.

Dress Code: a. Shoes and shirts are to be worn in all common areas of the home. b. No short-shorts or swimwear is permitted in the common areas. c. Seductive, sheer or clinging clothing is considered inappropriate. d. Clothing that depicts alcohol, drugs, sexual or gang related material is not allowed. e. Sunglasses, hoodies, and/or hats are not to be worn in groups. f. Smoking or using tobacco products, electronic cigarettes is only allowed in designated areas.

I hereby acknowledge that I’ve read and understand the rules and responsibilities of clients at Beachside Emotional Wellness Centers. Refusal to comply with program rules, as directed by staff, is grounds for disciplinary action and/or immediate discharge from the program.

Beachside Wellness Group Rules

In order to create safety and protect d every client, please adhere to these group meeting standards:

No cell phone use of any kind. Cell phones must be placed in a basket next to the door.

No leaving once the group has commenced or you may be marked absent.

Confidentiality is mandatory, what is said in group therapy stays in group therapy.

Utilize “I” statements to speak for yourself and avoid speaking for others.

Write your name on the sign in sheet.

If you have a valid reason to leave you MUST notify the Group facilitator.

Please raise your hand if you would like to share in the group.

No gossiping.

Keep your voices down, no cursing.

Violation of group rules will result in being asked to leave the group, your counselors will be notified.

Thank you for your cooperation

Counseling – Individual & Group Therapy Requirements

Counseling services provided in your program are designed to help you develop comprehensive treatment plans in order to deal with the struggles of daily life, learn new positive behaviors, develop support systems, and plan for a safe transition from treatment to daily life at the end of the program.

Clinical Requirements:

Clients meet with both their case manager and therapist for habitual individual therapy sessions.


Individual Therapy

Based upon the client’s individual needs and situation, participation in the program may also involve learning the following:

1. Medication information

2. Stress management techniques

3. Anger management techniques

4. Assertiveness instead of passiveness or aggressiveness

5. Building healthy relationships and boundaries

6. Daily life skills

7. Ability to communicate effectively

8. Relationship skills

9. Effective parenting

10. Job seeking skills

11. Financial management skills

12. Educational programs

13. STD Prevention

14. Women’s Specific Issues

15. Cultural barriers

16. Other assignments as deemed clinically appropriate


All assignments should be treatment plan driven, having target dates for completion, which are reviewed with clients by the assigned counselor. It is imperative that these things are fulfilled on a regular basis to reinforce their importance to the treatment process.


Group Counseling

1. Our expert staff will follow the Beachside Emotional Wellness Program structure.  

2. The third weekend of each month is family weekend. Family members are encouraged to attend, and will be bound by the same rules of confidentiality as the client while participating. (See Family and Collateral Support Contact policy). Pre-registration is required.


Family Educational Sessions

Involvement of family is considered essential to successful treatment outcomes.  Whenever possible, those closest person to the client should be contacted, with the client’s written consent, and involved in the treatment process. The person’s involvement should include but is not limited to:

• Group therapy sessions

• Educational guidance regarding addiction and the process of recovery

• Relapse prevention

• Referral to support systems for the family (i.e. Al-Anon, private counseling practitioners, etc.).

Family members may also receive recommendations for individual support groups to meet their needs. Clients can attend family day Saturday from 12pm-2:00pm ONLY.

Code of Ethics:

Beachside Emotional Wellness will communicate its Code of Ethics to all clients during orientation and will also be available as a posted copy in the common areas of the facility.

Payment Schedule:

Beachside Wellness fees are payable in accordance with the fee collection policy.  The fee schedule will be given to each client.  No refunds are given without prior approval and substantiation.  Beachside Emotional Wellness will bill private insurance companies upon a client’s request…

Tobacco Products and Smoking:

Due to health and safety considerations, our facility prohibits smoking and smokeless tobacco products within the facility and can only be used in designated areas outside of the facility.

Beachside Wellness will review the Advanced Care Directive form with every client as a part of orientation.


It is the policy of Beachside Emotional Wellness not to admit pregnant clients due to the fact that medications during pregnancy may result in unknown risks to the unborn child. Female clients should inform a facility staff member immediately if she is pregnant, or suspects that she may be pregnant.  In the event of a pregnancy, Beachside Emotional Wellness will make appropriate referrals to OB/GYN and other medical providers and may be referred to another center that offers more specialized care.


Medications prescribed by personal physicians must be brought to the attention of the management and clinical staff. Staff must document all medications and may contact the physician if there is cause to believe pre-existing medications may interact with newly prescribed ones. Employees will ensure that the appropriate Authorizations to Release Information forms are completed prior to communication outside the facility.

Confidentiality of Client Records:

Federal and state laws protect the confidentiality of the client’s records maintained by Beachside Emotional Wellness. Staff will not divulge or confirm a client’s treatment status to another person or organization, nor will it disclose any information identifying the client as having associated alcohol or drug abuse, unless:

1. The client consents is made clear in writing.

2. Disclosure is allowed by a court order signed by a judge

3. The disclosure is made to medical personnel in a medical emergency or to qualified staff.

4. For research, audit or clinic evaluation purposes

5. Federal and state laws require “Duty to Report” information about suspected child abuse or neglect, and/or elder abuse and the clinic staff will adhere to these regulations.

6. Suspected violations must be reported.

7. Federal laws and regulations do not protect information about a crime committed by a client or any threat to commit such a crime.

See 42 U.S.C. 290dd-2 for federal laws and 42 CFR Part 2 for federal regulations.


Counseling is a part of each program and is available for each client as mandated by these policies and procedures, as well as state and federal regulations. The client will attend the required number of counseling sessions. If a client is unavoidably delayed or prevented from attending counseling, the client must contact the facility as soon as possible. Counseling is by appointment, by counselor availability. Family participation in recovery is encouraged with proper consent and with prior arrangement.

Client Input:

Client will be able to give input regarding treatment care, services, and outcomes needed through participation with an individual treatment plan developed by clinical sessions.

In addition, client will also be able to give their input regarding all aspects of treatment services through voluntary participation in the annual Client Satisfaction Survey, which is voluntary and anonymous.

Illness and Hospitalization:

Clients have to report any illness to the facility staff.  In the event of a medical emergency, professionals will assist with referrals necessary.

In case of an emergency hospitalization, the client should have a physician contact the facility for continuity of care. Upon discharge from the hospital, the patient needs to present discharge paperwork that includes diagnoses, treatments, length of stay, and medications administered.


For the most effective care, clients should attend the program as scheduled. Absence from the program for an extended period of time may be grounds for termination from the program.

Facility activities may include:

1. Comprehensive evaluation of each client’s physical and psychological well-being

2. Orientation to all aspects of their treatment

3. Individual therapy

4. Group therapy sessions

5. Family counseling sessions

6. Addiction education counseling

Drug Specimen Analysis:

1. Specimen for analysis, urine, oral fluid, etc. will be provided upon request to designated staff according to Beachside Emotional Wellness policy.

2. Specimen will be analyzed for addictive substances as defined by Beachside Emotional Wellness policy. Positive drug test results will be addressed with patients in a clinical session, and the appropriate action will be taken.

3. Failure to provide adequate specimen for the drug analysis will be considered as a positive test.

4. Attempts to alter a specimen to pass the drug analysis may result in a re-test and/or termination from the program.

5. A specimen for drug analysis may be requested at any time during treatment.

Beachside Emotional Wellness Drug/Alcohol Policy

It is the policy of Beachside Emotional Wellness LLC to advise clients at intake that it is strictly prohibited for clients to come to any appointment under the influence of alcohol or drugs. Any medications prescribed by psychiatrists for the legitimate purpose of detoxification are of course allowed.

• Any client who is under the influence of alcohol or drugs is subject to be drug tested by Beachside Wellness LLC staff at their own expense.

• A client under suspicion will be confronted by Beachside Wellness staff.

• A client who denies that they are under the influence of alcohol or drugs may be subject to drug testing at his/her expense.

• If the client tests positive, they will either be discharged from the program, or their treatment plan will be altered accordingly with the client’s cooperation.

• If the client is tested due to suspicion of staff and tests negative, the client will continue the program without additional services and will be monitored for the duration of the program.

I have read and comprehend the above statements regarding Beachside Emotional Wellness LLC’s Drug/Alcohol Policy.


Loitering on the facility premises is prohibited. Clients should enter the facility immediately upon their arrival and should leave the area around the facility immediately upon their departure. Loitering may be grounds for discharge from the program after repeated warnings.


We do not use any type of seclusion or physical restraint.


Clients who are arrested need to contact staff personnel as soon as possible.

Initial Assessment:

Clients need to take part in an initial clinical assessment, which may include tests by the clinical staff, medical staff, and administrative staff, depending on an individual’s needs. The purpose of the medical and clinical assessments is to determine the services necessary, develop an addiction treatment plan, and get input from the client regarding their situation and needs.

Assessments and Discharge:

Client will have Continuing Care Assessments with clinical staff to assess their current status and progress in treatment. Clinical staff, with the help of input from the client, determines if the client has completed their goals for treatment, if they are ready to transition to another level of care, or if they are ready to transition out of treatment. Facility staff, with input from the client, will develop an aftercare plan guiding this process.

Follow Up After Discharge:

Upon discharge, every client, after giving proper written consent, will receive a follow-up call from Beachside Emotional Wellness in order to assess a client’s ongoing recovery and help with their current needs. Follow-up calls will be made to all clients regardless of discharge terms. Clients may choose not to participate in the follow-up calls, but it is always recommended for a long-term recovery.

For clients who are removed from the program for aggressive behavior, follow-up must occur within 72 hours.  For all other clients, follow-up calls may occur at any time, up to 30 days from discharge.

Completion and Termination Procedures:

Successful Completion:

A client will have successfully completed the Beachside Emotional Wellness program after completing all phase assignments and requirements. Case managers and therapists must sign off upon successful completion. Clients will be invited back for monthly Alumni Program Activities.

Involuntary Termination:

The following may result in termination from our facility:

1. Misuse or sale of any medication or addictive substance

2. Selling and using drugs on the premises

3. Possession of alcohol

4. Violence or threats of violence against facility staff or other clients*

5. Possession of weapons on premises*

6. Consistent loitering around facility

7. Alteration of specimen for drug analysis

8. Lack of payment

*Violation will result in immediate discharge from the treatment program and facility.

Client Rights:

Clients have the right to fair and equal treatment without discrimination. Those who feel they have been discriminated against should report it to the executive director in writing. If results are unsatisfactory, a written report should be brought to the Beachside Emotional Wellness LLC headquarters. The staff will assist any client in their request to report these injustices. Our facility will routinely review the process in which clients may regain their rights that have been restricted.

Beachside Wellness Client Rights

In accordance with Title 9, Chapter 4, Section 10569 of the California Code of Regulations, each person receiving services from an alcoholism or drug abuse recovery or treatment facility shall have rights, which include, but are not limited to the following:

1.  The right to confidentiality as provided for in Title 42, Sections 2.1 through 2.67-1, Code of Federal Regulations.

2.  To be accorded with dignity in personal relationships with staff and other individuals.

3.  To be accorded safe, healthful, and comfortable accommodations to meet his or her needs.

4.  To be free from intellectual, emotional and/or physical abuse and/or inappropriate sexual behavior.

5.  To be informed the licensee of the provisions of law regarding complaints including, but not limited to the address and telephone of the Department.

6.  To be free to attend religious services or activities of his or her choice and to have visits from a spiritual advisor provided that these services or activities do not conflict with facility program requirements. Participation in religious services will be voluntary only.

7.  To be accorded access to his or her file.

Beachside Emotional Wellness LLC Grievance Policy

Beachside Emotional Wellness LLC is committed to providing participants with the highest levels of care. Beachside Emotional Wellness LLC has developed the following grievance procedure for clients. Participants may file a complaint about Beachside Emotional Wellness LLC faculty, staff, counselors, administrators, employees, facilities, the program, or other program-related issues by following these procedures:

1. At any time, participants may file a grievance with Beachside Emotional Wellness LLC setting forth in reasonable detail the nature of the participant’s grievance. Grievances must be in writing and personally delivered or sent by first class mail or national overnight delivery service to:

Beachside Emotional Wellness LLC

16802 Red Hill Suite A

Irvine, CA 92606

2. Upon receiving a grievance, Beachside Emotional Wellness LLC will contact other appropriate Beachside Emotional Wellness LLC staff members in an attempt to find an appropriate solution. Beachside Emotional Wellness LLC will maintain contact with the involved parties and inform a participant in writing about any decision made or actions to be taken by Beachside Emotional Wellness LLC. The grievance will be resolved in as timely a fashion as possible.

3. If the grievance is not resolved to a participant’s satisfaction, or if the issue persists, the participant may appeal any decision to Beachside Emotional Wellness LLC’s manager.

4. If after appeal to Beachside Emotional Wellness LLC’s manager, and the issue is still not resolved to Participant’s satisfaction or if the issues persists, then the grievance will be resolved pursuant to the arbitration procedures set forth in Section 7.8 (Disputes) of the Agreement.


In accordance with Title 9, Chapter 4, Section 10544(c), of the California Code of Regulations, any individual may request an inspection of an alcoholism or drug abuse recovery or treatment facility. Complaints should be directed to:

1. Case manager

2. Director of admissions

3. Program director

4. CEO

Department of Alcohol and Drug Programs

Licensing and Certification Branch

1700 K Street

Sacramento, CA 95814-4037

Attention: Complaint Coordinator

(916) 322-2911

TTY (916) 445-1942

Seclusion and Restraint


It is the policy of the facility that staff will respond appropriately to emergency or life-or- safety-threatening situations, in order to protect themselves, staff or others, when de-escalation has failed or is not possible. An emergency or risk to safety situation is unanticipated behavior that places patients, staff, or others at serious risk of violence or injury if no intervention were to occur. At the time that an emergency or risk to safety situation occurs, facility staff is to call 9-1-1.

Our policy states that seclusion & restraint are not used under any circumstances.

I have received and reviewed a copy of the Beachside Emotional Wellness patient rights.

Universal Precautions for Infection Control

Universal Precautions refer to the ordinary steps you need to take in order to reduce the risk of infectious disease such as HIV or Hepatitis C.

The prevention of transmission of infectious diseases is based on the avoidance of skin and mucous membrane contact with blood and other body fluids.


• If a fellow client needs assistance, please call a staff member immediately.

• When avoidable, don’t expose yourself to another person’s blood or bodily fluids.

• Never share needles, razors, or any other sharp personal objects.

• Always call on trained individuals to clean up blood or other bodily fluid spills.


• Use barrier protection to prevent skin and mucous membrane contact with blood and other bodily fluids.

• Wear gloves to prevent contact with blood, infectious materials, or other potentially contaminated surfaces or items.

• Wear face protection if blood or bodily fluid droplets may be proliferated during a procedure.

• Wear protective clothing if blood or bodily fluids may be splashed during a procedure.

• Wash hands and skin immediately and thoroughly if contaminated with blood or bodily fluids.

• Wash hands immediately after gloves are removed.

• Use care when handling sharp instruments or needles. Place used items in labeled, puncture resistant containers.

• If you have sustained an exposure or puncture wound, immediately flush the exposed area and notify a staff member.

Assignments Phase I

This assignment packet is meant to be completed in order, we are establishing a foundation on which to build your recovery.

Start with listing 100 consequences of your chemical dependency. Review the list with your case manager.

Write a goodbye letter to your former lifestyle and review it with your case manager.

Write a letter from your drug dependent self to yourself today and review it with your case manager.

Write “My Story” in your words. How did you get here? What happened? Process in group and with your case manager.

Complete step one, from “Recovery in my own words” and process it with your case manager.

Write out a Relapse Prevention Plan and explain it during your group therapy session as well as your case manager.

Write a “hello” letter to your new life. What’s on your bucket list? What are your dreams? What is the ultimate goal for you if the sky was the limit?

Phase II

1. Finish steps 2 & 3 from “Recovery in my own words.”

2. Search for a job, attend school, and volunteer in your community.

3. Continue working with your sponsor.